OVERVIEW:

This website is operated by CHASEN TMC TRADING 157494-1 throughout the site, the terms
“we”, “us” and “our” refer to CHASEN TMC TRADING. CHASEN TMC TRADING offers this website,
including all information, tools and services available from this site to you, the user, conditioned
upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or completing payments, you engage in our “Service” and agree to be
bound by the following terms and conditions (“Terms of Service”, “Terms”), including those
additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are
browsers, vendors, customers, merchants, and/ or contributors of content. Please read these
Terms of Service carefully before accessing or using our website. By accessing or using any part
of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms
and conditions of this agreement, then you may not access the website or use any services. If
these Terms of Service are considered an offer, acceptance is expressly limited to these Terms
of Service.

Any new features or tools which are added to the current website shall also be subject to the
Terms of Service. You can review the most current version of the Terms of Service at any time
on this page. We reserve the right to update, change or replace any part of these Terms of
Service by posting updates and/or changes to our website. It is your responsibility to check this
page periodically for changes. Your continued use of or access to the website following the
posting of any changes constitute acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in
your state or province of residence, and you have given us your consent to allow any of your
minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time. You understand that
your content (not including credit card information), may be transferred unencrypted and involve
(a) transmissions over various networks; and (b) changes to conform and adapt to technical
requirements of connecting networks or devices. Credit card information is always encrypted
during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use
of the Service, or access to the Service or any contact on the website through which the service
is provided, without express written permission by us. We reserve the right to modify the
contents of this site at any time, but we have no obligation to update any information on our
site. You agree that it is your responsibility to monitor changes to our site.

You agree to provide current, complete and accurate payment amounts and account information
for all payments made at our website. You agree to promptly update your account and other
information, including your email address and credit card numbers and expiration dates, so that
we can complete your transactions and contact you as needed.

PROHIBITED USES :

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from
using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or
participate in any unlawful acts; (c) to violate any international, federal, provincial or state
regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual
property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm,
defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation,
religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading
information; (g) to upload or transmit viruses or any other type of malicious code that will or
may be used in any way that will affect the functionality or operation of the Service or of any
related website, other websites, or the Internet; (h) to collect or track the personal information
of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or
immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any
related website, other websites, or the Internet. We reserve the right to terminate your use of
the Service or any related website for violating any of the prohibited uses.

GOVERNING LAW:

These Terms of Service and any separate agreements whereby we provide you Services shall be
governed by and construed in accordance with the laws of the Kingdom of Bahrain.

CHANGES TO TERMS OF SERVICE:

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms
of Service by posting updates and changes to our website. It is your responsibility to check our
website periodically for changes. Your continued use of or access to our website or the Service
following the posting of any changes to these Terms of Service constitutes acceptance of those
changes.

PRIVACY & POLICY:

This Privacy Policy (“Policy”) explains how information about You is collected, used, and disclosed
by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting
this Site directly or through another site, you accept the terms and conditions of this Policy. This
Policy applies to this Site. We are not responsible for the content or privacy practices on any
website not operated by Us to which this Site links or that links to this Site.

We respect children’s privacy. We do not knowingly or intentionally collect personal information
from children under age 18. If you are under the age of 18, please do not submit any personal
information to Us, and rely on a parent or guardian to assist you.

Information We Collect Automatically.

We may also automatically collect information about you when you access or use the Site or
transact business with Us, including:

- Transaction Information: When you complete a payment on the website, we collect information
about the transaction, such as payment amount, and the date and location of the transaction.

- Log Information: We obtain information about your use of Our websites, including the type of
browser you use, access times, pages viewed, your IP address and the page you visited before
navigating to this Site.

- Device Information: We collect information about the computer or mobile device you use to
access Our Services, such as the hardware model, operating system and version, unique device
identifiers, mobile network information, and browsing behavior.

- Location Information: We may collect information about the precise location of your device
when you consent to the collection of this information. We may also collect information about
your approximate location each time you access this Site.

- Information Collected by Cookies and other Tracking Technologies: We may use cookies, web
beacons, and other tracking technologies to collect information about you and your interaction
with this Site, including information about your browsing behavior, purchase behavior, and other
engagement with the Services.

We use this information in one or more of the ways described in the “Use of Information” section
below. Most web browsers are set to accept cookies by default, but you can usually change your
browser settings to remove or reject cookies.

INFORMATION USE AND DISCLOSURE:

- Internal Use

We use your personal information to process your payment and provide you with the service.
We may internally your personal information to improve this Site’s content and layout, to improve
outreach and for Our own marketing efforts (including marketing our services and products to
you), and to determine general marketplace information about visitors to this Site.

- External Use

We do not sell, rent, trade, license or otherwise disclose your specific personal information or
financial information to anyone.

Your information is processed in a secure manner.

We may disclose information to third parties that perform specific functions on Our behalf.
However, we will only disclose the information that is necessary for them to perform their service.
We must provide your credit card number to financial-services corporations such as credit-card
processors and issuers as is required to process your orders. We will use industry standard
security measures, including data encryption, when providing your credit card number to others.
We may disclose personal information or financial information in response to requests from law
enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise
required to disclose such information by law. We also will release personal information where
disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other
agreements, or to protect ourselves or others. For example, we may share information to reduce
the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit
fraud.

- Updates to this Policy

If We change or update this Privacy Policy, we will post changes and updates on the Site so that
you will always be aware of what information We collect, use and disclose. We encourage you to
review this Policy from time to time so you will know if the Privacy Policy has been changed or
updated

SHIPPING / DELIVERY POLICY

- International

a- Cost – BD 3.5
b- Timelines – Within 5-7 working days (depends on public holidays).
c- Methods – Shipped through air

- Local

a- Cost – BD 2
b- Timelines – Within 1-3 working days (depends on public holidays)
c- Methods – Home Delivery

- Return shipping cost in case of refunds/exchanges

REFUND POLICY

- Is it allowed? (No refund)
- Method & procedures
- Terms & Timelines (since it is a food item no exchange or refund allowed)
- How long will it take for refund to be processed?

EXCHANGE POLICY

- Is it allowed? (Not allowed)
- Method & procedures
- Terms & Timelines (since it is a food item no exchange or refund allowed)
- Overpayment & underpayment scenarios

CANCELLATION POLICY

- Is it allowed? (Yes)
- Method & procedures (Contact us through instagram. Send us your order ID or order details)
- Terms & Timelines (If the order was dispatched for
shipping/delivery, customer shall not be eligible for cancellation.
Cancellation should be prior to dispatch. Only cash orders can be
cancelled)
- How long will it take for refund to be processed? (No money will
be charged/refunded since only cash orders can be cancelled)